IT Support Specialist

IT Support Specialist
Department: Maintenance
Position

Reports To:

Facility Manager

A desktop support specialist is responsible for diagnosing and fixing technical issues with hardware or software systems.

• High School Diploma or GED Equivalent, is required
• College degree, in a relatable field of study, is preferred
• Strong knowledge and experience with Domains, PC hardware, Operating Systems, and Software Technology
• Working knowledge of MS Office 2007 or higher
• Excellent verbal/written communication, multi-tasking, interpersonal, and organizational skills
• 2 years or more of IT related experience preferred
• Bilingual (English/Spanish), is preferred

• Provide Technical Assistance and Support for issues related to Computer Systems, Software, and Hardware
• Record, track, and Document Help Desk requests and service calls in a timely manner in person or remotely
• Support and Troubleshoot Remote Access and Client VPN software
• Provide PC support and troubleshooting for in-house applications and Workflows
• Rebuild PC’s;
  Imaging, Installing, and configuring Windows Operating system and client-side applications
• Install, configure, and maintain common Peripheral Devices in an Office and Shop Floor Environment
• Install and Troubleshoot Networking and Ethernet Cabling
• Manage Software and Hardware Licensing and Asset Tracking
• Manage CMMS software and database
• Assist with creating purchase orders and managing all hardware/software components
• Provide VoIP phone support and administration including system adds, changes, and moves
• Maintain desktop backup and recovery software for client workstations
• Support Mobile devices and e-mail configuration
• Support User/Computer accounts in Active Directory
• Perform post-resolution follow-ups and documentation
• Assist IT Management and Network Engineers with IT related projects
• Assist Maintenance department on various projects/tasks when needed
• May perform other duties as assigned

• Industrial setting (i.e. factory, outdoor)
• Temperature Extremes, in general, from 20°
  
  F. to 110°
  
  F.
• Requires very good agility (i.e. bending, standing, walking, climbing, reaching, squatting, twisting, and lifting)
• Normal work week Monday through Friday, Saturday work likely, some Sunday work
• 100% on-site (Monday through Friday, [Hours, e.g., 8:00 AM – 4:30 PM]).

• The salary range consists of base pay and most recent profit sharing bonus amounts
• Employee Stock Ownership Program – we are an employee-owned company
• Profit Sharing Bonus – which is paid twice per year
• (k) larity Plan - Voluntary Employee Retirement Savings Plan
• Paid Holidays
• Paid Vacation
• Paid Maternity and Paternity Leave
• Bereavement Pay
• Company Paid Basic Life Insurance equivalent to base salary, with option for Supplemental Life election
• Long Term Disability

$57,824.00 - $82,763.20 per year