Technical Service Representative

Technical Service Representative – Georgia-Pacific

Georgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept professional to join our dynamic team in Northern California (Madera, San Leandro, Modesto, CA). You will play a pivotal role in servicing and exceeding the expectations of our high-profile national accounts by offering innovative technical solutions, exceptional customer service, and efficient project management.

Location:

Madera, CA (Northern California). Regular travel within Northern California region required.

• Account Mastery:
  Cultivate and maintain strong relationships with customer accounts, collaborating closely with sales teams and customers to understand their needs and develop strategic action plans.
• Project Management Expertise:
  Support both national and local business efforts through comprehensive project management, overseeing design implementation, and ensuring delivery of exceptional quality and service for GP customers.
• Proactive Problem Solver:
  Identify and troubleshoot quality or service challenges by working cross-functionally with local plant teams, analyzing issues, communicating effectively, and driving effective solutions, including timely root cause analysis and resolution.
• Technical Guidance & Troubleshooting:
  Provide expert guidance and troubleshooting assistance to customer operations utilizing automated equipment, focusing on improving throughput and efficiency.
• Independent Initiative:
  Manage workload effectively with excellent time management skills, consistently exceeding internal and external expectations.
• Travel Savvy:
  Regular travel within the Northern California region is required for technical service calls, account maintenance, inventory checks, and project-based assignments.
• Tech-Proficient:
  Utilize Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint, SharePoint) and CRM platforms (Microsoft Dynamics) to document activities and collect data efficiently.

• Demonstrated experience with operations, maintenance, design, or quality in packaging.
• Travel up to 50% of the time, including potential overnight travel.

• Strong understanding of packaging quality standards and best practices.
• Corrugated design knowledge and experience.
• Production and/or operations experience within a manufacturing environment.
• Proficiency with automated case erecting/forming equipment.
• College degree in packaging science, a business-related field, or equivalent advanced trade school education preferred.
• Six Sigma or other quality-related training.

Salary range: $80,000 - $120,000 per year, eligible for variable pay.

Equal Opportunity Employer, including disability and protected veteran status. The employer uses E-Verify.