Front Desk Associate

About the Organization Mettle Ops is a woman-owned business experienced in defense program management, federal acquisitions, business development, engineering, analysis, reporting, and risk management with the mission of helping soldiers survive on the battlefield. Through transparency and grit, Mettle Ops delivers multidisciplinary, comprehensive Department of Defense engineering solutions to government and industry partners on a national scale with a mission to build business based on a philosophy of hard work and dedication.

Mettle Ops believes they have a high obligation to the warfighter, their home state of Michigan, their customers, their employees, their faith, and their place on this earth. Mettle Ops is inspired by courage and tenacity and so-named Mettle Ops.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Provide first point of contact for external visitors. The position requires exceptional organizational skills, attention to detail, ability to maintain confidentiality, and flexibility to transition between various responsibilities throughout the workday.

• Serve as the first point of contact for the office, creating a positive and professional impression

• Answer telephones and direct calls to appropriate individuals

• Greet visitors, sign them in, and notify staff of their arrival

• Maintain visitor log and issue visitor badges according to security protocols

• Monitor office entrance and maintain security awareness

• Handle incoming and outgoing mail and deliveries

• Maintain a clean, organized, and professional reception area for four buildings

• Arrange and set up food/beverages for team meetings and events

• Assist with conference room scheduling, preparation, and clean up

• Manage MO touring events, giving tours if necessary

• Order and dispense office supplies, tracking inventory levels

• Draft correspondence and respond to routine inquiries

• Schedule appointments and meetings for staff

• Scan copies of correspondence or other printed material

• Operate office equipment and arrange for repairs when equipment malfunctions

• Maintain supply inventory and handle ordering

• Reconcile office supply credit card transactions

• Locate and attach appropriate files to incoming correspondence requiring replies

• Complete forms in accordance with company procedures

• Run errands as needed

• Spend Time Making Repetitive Motions

• Spend Time Sitting

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

• Contact With Others

• Electronic Mail

• Face-to-Face Discussions

• Letters and Memos

• Telephone

• Sounds, Noise Levels Are Distracting or Uncomfortable

• Frequency of Decision Making

• Impact of Decisions on Co-workers or Company Results

• Importance of Being Exact or Accurate

• Importance of Repeating Same Tasks

• Structured versus Unstructured Work

• Time Pressure

• Indoors, Environmentally Controlled

• Physical Proximity

• Use accounting or bookkeeping software

• Use computers to enter, access or retrieve data

• Use desktop publishing software

• Use spreadsheet software

• Use word processing or desktop publishing software

• Assist with business or managerial research

• Fill out business or government forms

• Maintain administrative services procedures manual

• Maintain appointment calendar

• Maintain inventory of office forms

• Maintain records, reports, or files

• Prepare billing statements

• Type letters or correspondence

• Process invoices

• Route multi-line telephone calls

• Establishing and Maintaining Interpersonal Relationships

• Organizing, Planning, and Prioritizing Work

• Document provision of administrative services

• Enter time sheet information

• Maintain telephone logs

• Perform typing or data entry

• Take meeting notes

• Take messages

• Transcribe spoken or written information

• Compile data for financial reports

• Compile itinerary of planned meetings or activities

• Greet customers, guests, visitors, or passengers