Automotive Parts Agent - On Site Madison Heights, MI

Automotive Parts Return Agent - On Site - (Must live in the Madison HGTS, MI Area)

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We are seeking a Parts Return Specialist that is responsible for coordinating, processing, and tracking returned automotive parts from dealerships, service centers, and customers. This role ensures accurate documentation, compliance with warranty policies, and efficient inventory management while maintaining strong communication with internal teams, suppliers, and clients. The specialist plays a critical role in supporting quality control, minimizing losses, and improving the overall efficiency of the return process.

This opportunity is open to individuals located in the Madison Heights, MI location and surrounding areas. Contractors will be engaged and paid for by a third‑party payroll supplier, Eteams, which will serve as the employer of record for tax and compliance purposes.

• Receive, inspect, and process returned parts according to company guidelines and warranty policies
• Verify part numbers, quantities, and conditions against return authorization requests and packing slips
• Prepare and maintain all required documentation, including return authorizations, credit memos, and claim forms
• Ensure proper filing and organization of all warranty‑related records for auditing purposes
• Follow company policies, manufacturer guidelines, and regulatory standards regarding the handling of hazardous or restricted components
• Ensure compliance with environmental and safety regulations for packaging, shipping, and disposal of returned materials
• Recommend process improvements to enhance efficiency and accuracy within the returns workflow

• Accurate and timely processing of returned parts
• Comprehensive documentation and reporting of all returns
• Compliance with warranty policies and regulatory standards
• Efficient inventory management and quality control

• High school diploma or equivalent required; associate degree or technical certification preferred.
• 2+ years of experience in parts returns, warranty processing, logistics, or automotive repair or service experience (automotive technical experience strongly preferred)
• Strong knowledge of automotive parts and warranty policies
• Proficient with typing and Microsoft Office Suite (Excel, Word, Outlook)
• Excellent organizational and time management skills with attention to detail
• Strong problem‑solving skills and the ability to work independently with minimal supervision
• Effective communication and interpersonal skills for working with cross‑functional teams and suppliers

• Microsoft Office Suite (Excel, Word, Outlook) for documentation and communication.
• Internal inventory management systems for tracking and processing returns
• Communication tools for coordinating with internal teams, suppliers, and clients

Please register and submit your resume at Avature Contractor Exchange
. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.

• This is a contractor role administered through a third‑party payroll supplier.
• The supplier will determine compensation, benefits, and applicable employment policies.
• The contractor will not be eligible for employee benefits from Accenture.
• The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
• Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
• Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
• Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
• Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another…