Customer Service Manager

Overview

Customer Service Manager – Madison Heights, Michigan

Ionbond is seeking a dynamic and energetic leader to join our team in a fast-paced, industrial environment. The role focuses on delivering top-tier service by collaborating with plant management and sales to ensure a superior customer experience. This position reports to the Plant Manager at the Madison Heights Coating Center and supports operational excellence and customer satisfaction.

• Lead the Shipping and Receiving/Delivery personnel, including training, coaching, and employee development.
• Build and retain customer relationships by providing excellent service related to ordering, pricing, delivery, etc., and respond to routine questions.
• Oversee and participate in department functions to ensure proper coating specifications, purchase orders, and special instructions accompany incoming and outgoing orders.
• Establish production schedules; monitor status of customers’ orders and expected shipping dates; alert local team to issues impacting service.
• Liaise with Sales Managers, Production Management, and Regional Staff to ensure proactive and clear communication with current and prospective customers.
• Collaborate with management to develop continuous improvement initiatives and 5S in the facility, maintaining a safe and organized work area per corporate safety regulations.
• Other duties as assigned.

• Diverse, collaborative environment that supports teamwork and innovation for customer service excellence
• Competitive compensation package based on experience and credentials
• Medical, Dental, and Vision benefits with affordable premiums
• Flexible spending accounts (medical, dependent care)
• Life insurance
• Short-term & long-term disability
• Employee assistance program
• Generous Paid Time Off
• Tution reimbursement
• International and local growth opportunities
• 401k Safe Harbor Retirement Account with company match
• Group bonus plan eligibility

• Degree from an accredited college (preferred);
  High School diploma required
• Five+ years’ experience in industrial/manufacturing with technical sales and/or customer service
• Five+ years’ experience in team management/leadership
• Outstanding customer service skills and the ability to exceed customer expectations
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and basic office tools
• Strong work ethic, attention to detail, organization, and time management
• Ability to work core business hours on-site
• High energy and professionalism
• Candidate must be eligible to work in the United States, undergo background checks, and pass a pre-placement physical

Please upload your resume and optional cover letter to the specified site.

Ionbond – The Surface Engineers. Ionbond provides advanced coating solutions for aerospace, medical, food contact, automotive, decorative, tooling, and fuel cells industries. We offer coatings based on PVD, PACVD, and CVD technologies and operate over 30 coating centers in 15 countries. Ionbond is part of the IHI Group.