Customer Service Manager

Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying organized, and jumping in as a team player when needed? If you’re looking for a unique and challenging opportunity, we want to hear from you!

Ionbond is a customer-focused organization, and we’re seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier service. In this role, you will collaborate closely with the plant management and sales to ensure our customers receive the best possible experience.

• Lead the Shipping and Receiving/Delivery personnel to ensure all department functions including training, coaching, and employee development.
• Build and retain customer relationships by providing excellent service related to regarding ordering, pricing, delivery, etc. and respond to routine questions.
• Oversee and participate in the overall department functions to ensure proper coating specifications, purchase orders, and special instructions are included with incoming and outgoing orders.
• Establishing production schedules; monitoring the status of customers’ orders and expected shipping dates. Alert local team of any issues that may impact the organization’s ability to effectively serve its customers.
• Liaise with Sales Managers, Production Management, and Regional Staff to ensure that proactive and proper communication is provided to current and prospective customers.
• Work closely with management and engage the team to develop continuous improvement and 5S Program in the facility for the day-to-day responsibilities by maintaining a safe and neat work area established by corporate safety regulations
• Other duties assigned

What do we offer?

Unleashing potential is at the core of our approach.

We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:

Diverse work environment where we embrace teamwork and innovation that drives us towards new applications and customer service excellence.

Competitive compensation package and salary based on experience and educational credentials.

Position is eligible for Group Bonus Plan and Tuition Reimbursement.

Comprehensive Medical, Dental, and Vision coverage with low premiums and affordable annual deductibles.

Flexible spending accounts (medical and dependent care), life insurance, short-term & long-term disability, employee assistance programs, and 401k Safe Harbor Retirement Account plus company match

Enjoy generous time off starting your first year - including vacation and personal days that grow with your tenure

Who are we looking for?

We are seeking a candidate with:

Bachelors degree from an accredited college is preferred

High School Diploma is required minimum education

Five plus years of experience working in an industrial or manufacturing environment

Having technical sales and/or customer service experience

Five plus years experience in team management/ leadership role Excellent customer service skills and the ability to go above and beyond to meet or exceed customer expectations

strong communication skills; both written and verbal

Proficient in Microsoft Office and basic office tools

Such as internet, PCS, email, etc

Demonstrates a strong work ethic, exceptional attention to detail, and excellent organizational and time management skills.

Display high levels of energy and professionalism

Able to work core business hours on-site that reflect the hours of our customers

8:00 AM to 5:00 PM

Interested in this job?

We are delighted that you are interested in a position with career opportunities at Ionbond and look forward to receiving your application.

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