Customer Experience Specialist - Pontiac, Michigan

Job Description

Overview

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

• Paid time off (PTO)
• Promotion and growth opportunities offered
• Comprehensive health, dental and vision benefits offered
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks
• Wellness area, including an onsite urgent care, full-time massage therapist and hair salon

Responsibilities

• Entering data
• Splitting and labeling loan packages
• Ordering verifications of income
• Verifying Social Security Numbers
• Indexing of loan conditions
• Ordering and uploading documents
• Loan verification
• Submitting summary report reviews
• Reviewing state and federal compliance
• Handling inbound and outbound calls

Qualifications

Must Have Qualifications:

• High school diploma or equivalent
• No Mortgage experience necessary
• Comfortable with technology (experience using dual monitors)
• Process oriented
• Comfortable talking with clients over the phone
• Ability to multitask and adapt to change
• Positive attitude and willingness to learn
• Strong attention to detail
• Experience in a professional or office setting