Hospital Liaison

SUMMARY

The Hospital Liaison serves as a vital link between healthcare providers, patients, and Hart Medical Equipment. This role focuses on facilitating smooth communication and coordination of care, ensuring patients receive timely and appropriate services. Responsibilities include managing referrals, educating patients, and maintaining strong relationships with hospital staff and community partners.

• Assist all internal and external customers in a professional manner.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receive requests from multiple sources (phone, fax, e‑Commerce, in-person) and complete necessary process for equipment services.
• Establish relationships with referral sources such as physicians, hospitals, case managers, social workers, clinicians, medical assistants, etc. to grow the business and improve communication and operations.
• Grow the business in your respective hospital.
• Prepare presentations to present to referral sources.
• In‑service referral sources and provide meetings.
• Work with referral sources to ensure proper documentation.
• Sell/educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers.
• Acquire and retain strong product knowledge.
• Coordinate home equipment service request with Dispatch for prompt delivery.
• Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Provide customers with product and service information.
• Maintain current knowledge on Medicare, Medicaid and third‑party payer sources for equipment.
• Verify medical necessity, insurance coverage and physician orders for all insurance‑assigned services.
• Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understand and strive to meet or exceed department metrics while providing excellent customer service.
• Make sales or recommendations for products or services that may complement client needs, as applicable.
• Other duties as assigned by management.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED).
• 6 months of relevant customer service experience preferred.

• Excellent interpersonal, written and oral communication skills.
• Customer service orientation.
• Attention to detail.
• Good data entry skills.
• Proficiency with computers, with strong typing skills.
• Ability to work in a fast‑paced environment.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at (Use the "Apply for this Job" box below)..

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal, state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.