Operations Manager

Position Summary

Mold-Masters and DME is a global leader in highly engineered equipment and customized solutions for the plastic processing industry. Our large, global installed base serves mission‑critical markets including automotive, consumer goods, custom molders, packaging, construction, medical, and electronics.

We are seeking an Operations Manager, United States to lead Mold-Masters/DME in this region. This new role reports to the Vice President of the Americas for Mold-Masters & DME and will have oversight of the full P&L, including sales, warehouse, customer service, finance, and IT for the business located in Harrison Township, Michigan.

• Develop and implement short‑, medium‑ and long‑term priorities that align with strategic objectives to drive sales and efficiencies.
• Exhibit strong leadership capable of driving significant revenue growth and operational excellence while attracting, retaining, and motivating a high‑performing, diverse and global management team.
• Meet or exceed financial targets, align execution across the organization, develop business strategy, and implement plans to grow the business, drive innovation, commercial excellence, productivity/cost‑takeout and growth.
• Champion continuous improvement to drive growth and efficiency.
• Ensure compliance with all legal, regulatory, and corporate governance requirements applicable to the region.
• Drive cross‑functional collaboration across all functions such as sales and engineering to optimize overall business results.
• Develop an annual business plan with specifics to SOPs, KPIs and project‑management plans to monitor progress and ensure the region achieves objectives cost‑effectively and efficiently.
• Drive sales pipeline, including quota setting, performance KPIs, milestones, strategic selling opportunities, and value‑selling coaching.
• Utilize the latest technology to enhance growth of the organization with an emphasis on digital marketing.
• Represent the company in negotiations with customers, suppliers, government departments, and other key contacts to secure the most effective contract terms.
• Grow revenue and increase margins by overseeing execution of sales strategies, plans, programs, and systems.

Reporting to the Vice President of the Americas, the Operations Manager will develop and manage a team of direct and indirect reports, ensuring the right people are in the right places and taking any actions required so that the US organization is designed, staffed, and developed according to business needs.

• Bachelor's degree in business, finance, or a related field.
• Minimum of three years of general management and cross‑functional experience (across marketing, consulting, sales, operations, engineering, P&L management) with at least three years of P&L experience in progressive roles within a global industrial equipment manufacturing environment.
• Demonstrated strategic planning, analytical, and problem‑solving skills.
• Experience leading a sales team or responsible for sales.
• Strong financial acumen and excellent communication skills.
• Demonstration of Hillenbrand Core Values – Win as One, Drive to Deliver, Make it Matter and Partner with Possibility. Leads with a high degree of integrity.
• Experience with Salesforce (or similar CRM) is a plus.

International travel may be required; overall travel will be approximately 15%.

For seven decades, DME has been a mold technologies leader. Our catalog remains the industry’s broadest and our products are the benchmark of high quality. We continue to provide customers with knowledge, expertise, and service that can’t be matched. We aren’t satisfied because our customers’ needs keep evolving and we’re determined to help them succeed.

At DME, we’re confronting the ever‑changing marketplace by reinventing the way we do business. For products we can make better and faster, we’re focusing our manufacturing operations on specialized centers of excellence around the world. For other offerings, we’re building strategic global partnerships to bring customers the highest‑quality products at the lowest cost. Meanwhile, we’re standardizing global product platforms to…