Inside Sales Representative

Industry: Automotive/Transportation - TIC (Testing, Inspection, Certification) Mechanical, Electrical & Electronic Systems

Applus+ RA is a market leader in the transportation industry, specializing in testing services and certifications for electrical, electronic, and mechanical components, sub-systems, materials testing and failure analysis. Our laboratory is based in Madison Heights, MI, and is part of Applus+, a multinational group with over 23,000 employees worldwide.

We are seeking a proactive and detail-oriented Inside Sales Representative to join our team in Madison Heights, MI. This role is integral to driving business growth through timely quotation turnaround, test specification interpretation, lead generation, customer support, and quoting services. The ideal candidate will have experience in a technical quotation and sales environment, particularly within the automotive, testing/inspection/certification (TIC), electrical, or electronic industries.

• Serve as the contact for incoming sales inquiries via phone, email, and website.
• Maintain strong knowledge of company services to accurately communicate value propositions.
• Prepare and send timely quotations to clients based on their testing requirements.
• Assist in developing complex proposals and supporting materials for prospective clients.
• Work closely with operations, engineering, and external sales teams to ensure alignment for customer expectations.
• Track and follow up on quotes, ensuring timely responses and updates to customers.
• Maintain CRM system with updated client information, activities, and sales pipeline details.
• Support business development by identifying upselling or cross‑selling opportunities.
• Participate in internal meetings to review targets, goals, and ongoing initiatives.
• Develop strong relationships with existing clients to foster repeat business.

• A minimum of 2+ years of experience in an inside sales, customer service, or technical sales support role.
• Prior exposure to automotive, TIC, electrical/electronic, or testing services preferred.
• Strong verbal and written communication skills.
• Experience working with CRM systems.
• Excellent attention to detail and ability to prioritize tasks in a fast‑paced environment.
• Team player with a customer‑first attitude.
• Associate or Bachelor's degree in Business, Engineering, or related field preferred.

• Great long‑term career prospects and development opportunities
• Challenging tasks in innovative and diverse teams
• Attractive compensation system
• Flexible working environment
• Company‑provided life insurance and vision coverage benefits
• Medical, dental, and vision, pet insurance, home and auto discounts, identity theft protection offered & much more
• 2 weeks’ paid time off available immediately
• PTO

Associate

Full‑time

Sales and Business Development

Business Consulting and Services

Referrals increase your chances of interviewing at Applus+ Laboratories by 2x

Apply BELOW