Field Service Technician

WOW! is currently hiring a Field Service Technician!

From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

Why You’ll Thrive HereNEW HOURLY Pay Rate: $21.50.00/hour-$26.50.00/hr. (based on experience)
Perks:
Performance bonuses, health benefits, 401k+match, PTO, paid holidays, tuition reimbursement, broadband discounts (residing in service area), tools, professional uniform, and more!

Career Growth:
We’re expanding fast, and we invest in our people.

Supportive Leadership:
Your supervisor won’t leave you on your own; they’ll be supporting you, mentoring, motivating, and helping you win!

Exciting Culture:
Fast-moving. Collaborative. Winning. Our people love what they do, and it shows.

Tech That Works:
Our broadband first strategy means you’ll be providing a product people want, reliable, high-speed internet with a growing reputation for quality at the best value.

All YOU need is:

Able to interact with customers to present technical information to a non-technical audience

Able to work independently

Able to accurately measure distances using tapes and other measuring devices

Able to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.

Able to accurately maintain records, logs, reports, work orders, etc.

Able to operate handheld Field Service Tool application

Able to handle escalations and time-critical issues

Able to read street maps

Able to work flexible hours as required, including evenings, weekends and on-call shifts

Must have a valid driver’s license and good driving record

What you’ll be doing :

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services

Install and relocate outlets

Install or remove converters and cable modems

Install interior and exterior wiring

Connect peripheral equipment

Train customers on proper use of equipment

Monitor, repair and record system, drop, and in-house leakage

Assure proper signal levels and picture quality

Identify causes of picture and/or signal degradation

Troubleshoot from consumer device to tap Troubleshoot, repair and replace components from tap to consumer device

Assure system security by terminating unused ports and tag drops and locking pedestals

Take voltage measurements

Understand/apply FCC and NESC technical standards

Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service & maintain professional appearance/behavior at all times

Complete all tasks to WOW! quality standards

Maintain excellent attendance

Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance

Replaces defective/damaged tap plates and installs new taps Tests, maintains, splices, repairs and replaces coax cable.

Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.

Performs network troubleshooting including ping test, trace routes and speed test.

Other duties as assigned - which may include training other employees

Physical Demands/

Working Conditions:

Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weather

Ability to carry tools and equipment

Ability to work in tight spaces while bending, twisting and reaching

Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
Ability to differentiate between different sizes and colors…