IT Dispatcher & Admin Support

Job Location: On-site/In-Office Roanoke Alabama

Job Salary: $15.00 - $20.00 per hour

Reports to: Operations Manager / Service Manager

The IT Dispatcher & Admin Support is responsible for coordinating service requests, supporting technicians, communicating with clients, and assisting with the day-to-day administrative operations of the Alabama office.

This position serves as the first point of contact for many customers and plays a key role in ensuring service requests are scheduled efficiently, technicians have the information they need, and administrative tasks are completed accurately.

No advanced technical experience is required, but candidates should be comfortable learning technology systems and working in a fast-paced environment.

• Answer incoming phone calls and emails from clients.
• Continuously monitor and manage IT service ticket dashboard ensuring SLA compliance
• Schedule onsite and remote service appointments.
• Assign technicians based on availability, location, and priority.
• Monitor technician schedules throughout the day.
• Communicate updates and estimated arrival times to customers.
• Escalate urgent issues to management as needed.

• Assist with office administration and daily operations.
• Coordinate shipping and receiving of hardware.
• Prepare and stage IT equipment
• Order office and technology supplies.
• Support billing and invoice preparation as needed.