Systems Engineer

121 Research Blvd, Madison, AL 35758, USA

The Systems Engineer is responsible for the installation and configuration of RJ Young’s current software portfolio in a client environment.

Essential Functions

• Complete proper documentation; log time and project information inside of the helpdesk software (currently Connect Wise).
• Resolve customers’ reported issues remotely.
• Effectively use time management for the benefit of the company and client.
• Effectively communicate with customers to ensure project timelines and objectives are met.
• Escalate customer problems to proper entity.
• Document daily activity and time utilization.
• Attend project meetings as required.
• Follow proper warranty procedures.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position will work in systems (Docu Ware, PSICapture, Uniflow, and Papercut) and the components are based on IIS confirmations and generally use SQL database backend.

Physical Demands

Ability to sit at a computer for prolonged periods of time.

Position Type/Expected Hours of Work

Full-time;
Monday
- Friday

Required

Education and Experience

• High school diploma or GED
• Proficiency in Microsoft operating systems

Preferred

Education and Experience

• Experience in other or mixed environments (Linux, Mac, etc.)
• Experience with Docu Ware or other document management systems

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other

Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Analytical

Expert

Communication

Expert

Customer Service

Expert

Data Analytics

Expert

Multitasking

Expert

Oral Communication

Expert

Planning Skills

Expert

Problem Solving

Expert

Self-Management

Expert

Behaviors Motivations Education Experience Licenses & Certifications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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