Executive Director, Head of Customer Innovation, Product, Sales

Executive Director, Head of Customer Innovation, Product

Job Location (Short):
Madison, Alabama-USA | Workplace Type:
Remote | Business Unit: ALI | Req

Key Responsibilities:

• Strategic Leadership:
  Develop and execute a co‑innovation playbook that will work to engage with top customers. Establish methods and norms to help ideate with customers across workflows and processes underpinned by data and AI. The role will provide visionary leadership and strategic direction for the Customer Innovation Function, ensuring alignment with the company’s business objectives and working with regional field teams as well as R&D.
  
  Serve as a hands‑on leader to drive an innovation forward approach to client engagements, permeating into pre‑sales and post‑sales engagements.
• Co‑Innovation Framework:
  Oversee the creation and delivery of the co‑innovation function that accelerates whitespace development, client process improvement using AI and a commercial agreement model that accelerates new revenue growth with Hexagon and its customers. Through multiple engagements, codify a playbook for co‑innovation & big‑deal repeatability that can be replicated for future customers.
• Customer Engagement:
  Architect and lead customer innovation sessions with a cross‑functional team across customer and internal teams. Lead vision board, process flow and work optimization discussions via a walk‑the‑walls framework or equivalent. Translate co‑innovation steps into tangible work outputs and deliverables with rapid prototyping techniques.
• Collaboration & Alignment:
  Partner closely with R&D and the field to deliver a high impact and value‑driven co‑innovation program and commercials supporting mid‑term revenue impact. Provide the right information, content, and tools that empower the go‑to‑market organization to sell and serve effectively.
• Innovation into Product Execution:
  Work closely with Product and R&D to codify future product capabilities that have high impact/repeatability.

Operational Responsibilities:

• Create a repeatable customer innovation sprint framework that helps customers and Octave define, unlock and drive new business value.
• Work with Product, R&D and Regional Pre‑sales teams to identify and shape transformational use cases.
• Introduce new operating methodologies that simplify ideation and that abstract capability into quantifiable impact for customers.
• Own and refine the customer innovation playbook and methodology based on current and future deals being worked to help scale with the regions.
• Create and refine an outcome‑based financial model that leverages the value‑based selling method.

#LI-TA #LI-Remote

• 10+ years of experience in Product, R&D, Pre‑Sales or Services leadership, with a proven record of driving performance improvement in global, matrixed organizations.
• Demonstrated success in defining, shaping and winning co‑innovation deals that deliver measurable business impact, accelerate performance, and support transforming customer and industry operations.
• Strong understanding of go‑to‑market models, value‑based selling, and customer success practices.
• Demonstrated ability to translate customer business strategy, technology shifts into tangible innovation sprint.
• Excellent communication and change management skills, with the ability to drive adoption and engagement at all levels of the organization.
• Excellent change management experiences.
• Experience leading indirect teams and managing through influence across regions and business functions.

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so…