More jobs:
Support Engineer
Job in
Madison, Madison County, Alabama, 35756, USA
Listed on 2026-01-01
Listing for:
Hexagon Safety, Infrastructure & Geospatial
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Support Engineer at Hexagon Safety, Infrastructure & Geospatial
Provide technical product support for Hexagon’s Public Safety market, which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. You will be part of a team responsible for helping customer support and services teams worldwide.
Responsibilities- Apply basic principles, theories, and concepts to resolve complex technical product issues in a timely manner while adapting to ever‑changing priorities.
- Apply troubleshooting skills to analyze problems, research issues, and perform high‑level debugging.
- Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues.
- Interface directly with end‑customers to resolve technical product issues.
- Interface directly with software development and product management to address issues requiring product code changes.
- Travel to customer sites required (less than 25%).
- Bachelor’s degree in Computer Science, CIS, or related field.
- Prior customer support experience a plus.
- Public safety domain experience preferred.
- Microsoft SQL Server and/or Oracle database experience a plus.
- Hardware and/or networking troubleshooting experience a plus.
- Strong analytical skills to effectively troubleshoot and analyze complex technical issues.
- Excellent verbal and written communication skills.
- Self‑starter with ability to work independently.
- Team player with ability to work collaboratively.
Seniority level
:
Entry level |
Employment type
:
Full‑time |
Job function
:
Information Technology
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