Support Engineer

Support Engineer at Hexagon Safety, Infrastructure & Geospatial

Provide technical product support for Hexagon’s Public Safety market, which includes call taking, dispatching, situational awareness, records management, analytics, and mobile solutions. You will be part of a team responsible for helping customer support and services teams worldwide.

• Apply basic principles, theories, and concepts to resolve complex technical product issues in a timely manner while adapting to ever‑changing priorities.
• Apply troubleshooting skills to analyze problems, research issues, and perform high‑level debugging.
• Interface directly with Hexagon customer support and services teams globally to assist in resolution of technical product issues.
• Interface directly with end‑customers to resolve technical product issues.
• Interface directly with software development and product management to address issues requiring product code changes.
• Travel to customer sites required (less than 25%).

• Bachelor’s degree in Computer Science, CIS, or related field.
• Prior customer support experience a plus.
• Public safety domain experience preferred.
• Microsoft SQL Server and/or Oracle database experience a plus.
• Hardware and/or networking troubleshooting experience a plus.
• Strong analytical skills to effectively troubleshoot and analyze complex technical issues.
• Excellent verbal and written communication skills.
• Self‑starter with ability to work independently.
• Team player with ability to work collaboratively.

Seniority level
:
Entry level |
Employment type
:
Full‑time |
Job function
:
Information Technology