Geospatial Support Specialist – LPSoftware

We’re seeking a Geospatial Support Specialist to join our LP360 Customer Success team. This position is ideal for individuals with a background in GIS, LiDAR, or GNSS who enjoy solving technical problems and assisting customers with complex mapping workflows.

The support specialist will be the primary contact for LP360 software users—responding to support tickets, diagnosing issues with LiDAR and imagery processing, and guiding customers on best practices in geospatial data management.

Location: Huntsville, AL (On-site)

Department: Customer Success

• Respond to and resolve support tickets related to LP360 software and geospatial workflows.
• Troubleshoot issues involving LiDAR classification, GNSS trajectory alignment, point cloud visualization, and orthophoto generation.
• Assist customers with data import/export, coordinate system setup, and workflow optimization.
• Document solutions and contribute to the knowledge base and training materials.
• Collaborate with product and engineering teams to escalate bugs or feature requests.
• Provide remote or on-site training for customers as needed.

• Experience with geospatial software such as LP360, ArcGIS, QGIS, Global Mapper, or similar.
• Familiarity with GNSS post-processing, trajectory QC, or surveying principles.
• Strong problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Bonus:
  Experience with drone mapping, photogrammetry, or LiDAR sensors.

• Degree or certification in GIS, Geomatics, Surveying, Remote Sensing, or a related field.
• 1–3 years of experience in technical support, field technician, or geospatial analyst roles.
• Experience with ticketing systems (e.g., Freshdesk, Zendesk) and remote support tools.

• Work with a passionate team developing cutting-edge geospatial tools.
• Help shape the future of LiDAR and drone mapping workflows.
• Grow your career in a company that values customer success and technical excellence.