PMO Manager

Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote

Business Unit: ALI-ETQ

Req : 2614

The Manager, PMO manages the Professional Services Project Management Office (PMO) and is accountable for the successful execution and delivery of all Professional Services projects. They manage all PMO roles including Project Manager & Project Specialist positions. The Manager, PMO is responsible for forecasting service delivery, managing risk across the project portfolio, and driving project execution and customer satisfaction.

Operational Responsibilities

• Manage project management team and support their needs and questions on day-to-day basis
• Ensure customer projects achieve business benefits and with high customer satisfaction ratings
• Ensure that customers projects are completed on time, and within budget and scope
• Act as the primary escalation point for internal stakeholders and customers on project-related issues
• Ensure all PMO resources promote strong and consistent communication, facilitate regular status and steering meetings, produce appropriate reports, and maintain project documentation weekly
• Coach and mentor project managers ensuring appropriate methodology is applied
• Oversee project portfolio key performance indicators including customer satisfaction, time to start, time to implement, project risk health, among others
• Drive and develop project implementation methodology to ensure efficient delivery and value delivered to the customer
• Where appropriate, act as steering committee member on strategic customer projects
• Oversee project staffing, scheduling, forecasting and billing processes for all Professional Services projects
• Be part of the Professional Services management team, establish direction for the PMO, and oversee completion of internal initiatives supporting strategic goals & OKRs

Leadership Responsibilities

• Act as a 'culture bearer' and advocate for ETQ with its employees and customers
• Work with cross-functional partners to support customer issues, corporate initiatives, and programs
• Attend and contribute to ETQ Leadership team meetings, planning sessions, and training activities
• Provide feedback and recommendations to peers and executive management for process or methodology improvements outside of function

The Manager, PMO position requires a minimum of a bachelor's degree as well as 4+ years of experience in Professional Services and enterprise software delivery. The position also requires 3+ years leading project management resources and experience developing implementation methodology and PMO best practices. The resource must demonstrate strong leadership, communication, process improvement, and planning skills.

Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.

Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at

At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

* In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

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