Store Support, Customer Service Rep

Overview

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ensure an outstanding customer order fulfillment experience
• Assist customers in the lot or provide administrative services
• Direct customer or vendor interaction as required
• Direct customers to store departments or merchandise, answer questions on product order status
• Handle cash management or program compliance as part of duties
• Work cooperatively with other Associates, vendors, carriers; maintain integrity and focus on store objectives

• Detail-oriented with proven time management skills
• Ability to work with little/some supervision
• High level of integrity
• Ability to respond to operational concerns of all associates
• Ability to work productively with store teams and vendors
• Customer service mindset

• Not Applicable

• Full-time

• Consumer Services