Product Support Sales Representative | Parts & Service

Department: Sales

Employment Type: Full Time

Location: BR07- MADISON, AL

Reporting To: Clint Dolly

Compensation: $40,000 / year

Madison, AL | Field-Based Territory Sales

Starting at $40,000 + Commission & Performance Incentives

$800/Month Auto + Phone Allowance

New Business Development + Territory Ownership

Parts | Service | Preventive Maintenance | Aftermarket Solutions

Industry & Product Training Provided

Full-Time | Monday–Friday

That's where you come in.

WMH Solutions is hiring a Product Support Sales Representative to grow our parts, service, and aftermarket business throughout the Alabama market.

This is a field-based B2B outside sales role for someone who enjoys opening doors, building relationships, identifying operational needs, and turning those conversations into long-term business.

You'll work directly with manufacturers, warehouses, distribution centers, contractors, and other industrial operations that depend on their equipment to keep moving.

Your job isn't simply to sell a part.

It's to understand what the customer needs, connect them with the right WMH solution, and become someone they call before they call the competition.

Let's be clear about the opportunity.

This isn't a role built around waiting for inbound leads or simply maintaining an established book of business.

Approximately:

• Prospecting, cold outreach, field visits, referrals, networking, and opening new accounts.
• Reconnecting with customers and identifying opportunities to earn their business again.
• Strengthening relationships, uncovering additional needs, and expanding WMH's presence within current accounts.

You'll have an established company, service infrastructure, product portfolio, and internal team behind you.

Your opportunity is to build the territory in front of you.

You'll represent solutions that directly impact your customers' equipment uptime and operations,
including:

• Parts and aftermarket products
• Preventive and planned maintenance programs
• Service and repair solutions
• Maintenance agreements
• Material handling equipment support
• Industrial batteries and charging solutions
• Fleet and equipment‑support solutions
• Additional aftermarket products and services based on customer needs

You don't need to walk in knowing every part number or every forklift model.

You do need the curiosity to understand industrial equipment, ask good questions, uncover business needs, and learn how WMH solves them.

We'll help with the product knowledge.

You'll be responsible for developing it through consistent prospecting, customer interaction, follow‑up, and relationship building.

You'll:

• Prospect and develop new B2B customers throughout your assigned territory
• Conduct face‑to‑face customer visits and outbound prospecting
• Identify parts, service, maintenance, and equipment‑support opportunities
• Build relationships with operations leaders, maintenance teams, facility managers, purchasing contacts, and other decision‑makers
• Understand customer challenges and recommend appropriate WMH solutions
• Develop proposals and present solutions based on customer needs
• Manage opportunities from initial conversation through close
• Reactivate inactive and underdeveloped accounts
• Expand relationships within existing customers
• Use service activity and customer information to identify additional sales opportunities
• Maintain an organized pipeline and accurate customer information in CRM
• Develop weekly territory and prospecting plans
• Maintain timely follow‑up on leads, quotes, and open opportunities
• Collaborate with WMH Service, Parts, Sales, Rental, and other internal teams
• Coordinate with manufacturers and internal resources when specialized support is needed
• Track…