Senior Field Service Mechanic​/Technician - Forklifts & Heavy Machinery

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: BR07- MADISON, AL

Reporting To: Alex Bush

WMH is seeking a Senior Mechanic/Technician to join our elite team. You will play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role involves leading by example, optimizing performance, and mentoring the next generation of skilled technicians. Your expertise will fuel operational success, maximize uptime, and push industry standards forward while fostering a team-driven culture of excellence.

Your Mission?
Deliver advanced diagnostics, expert-level repairs, and proactive maintenance that maximize uptime and efficiency. Lead, mentor, and develop the next wave of skilled technicians while ensuring peak performance for our clients.

• Independence & Field Expertise
• Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory:
  Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field:
  Deliver on-site service with speed, accuracy, and professionalism.
• Advanced Diagnostics & Repairs
• Troubleshoot complex mechanical, hydraulic, and electrical issues with precision and efficiency.
• Fix it Right, The First Time:
  Execute top-quality repairs & preventive maintenance to maximize uptime and minimize breakdowns.
• Own the Fleet:
  Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.
• Lead & Mentor the Next Generation
• Train & Develop Junior Techs; be a leader and set the standard in service.
• Customer Engagement & Service Excellence
• Deliver outstanding customer support; provide expert consultation, service recommendations, and technical solutions.
• Customer-Focused Communication:
  Keep customers informed about service updates, repairs, and proactive maintenance.
• Documentation & Compliance
• Precision Documentation:
  Maintain accurate service reports, repair logs, and work orders.
• Safety & Compliance:
  Uphold OSHA standards and industry regulations.

• Diverse job sites
• Weather-ready – wet, humid, hot, or cold
• Embrace dust and noise

Active, demanding presence with standing, walking, bending, kneeling, stooping, crouching. Ability to lift and move items weighing over 50 lbs. Vision: near, far, color, peripheral, depth perception. Travel within assigned territory required.

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.
• Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus.
• Mechanical & Electrical
  
  Skills:
  
  Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.
• Industry Knowledge: OSHA regulations, equipment compliance, and workplace safety standards.
• Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills.
• Leadership & Mentorship: Proven ability to train, coach, and guide junior technicians.
• Customer Service Excellence: Outstanding communication and relationship-building skills.
• Technical Proficiency: Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, & fleet management systems.
• Work Ethic & Drive: Self-motivated, detail-oriented, and results-driven.
• Physical Requirements: Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory.
• Valid Driver’s License: Required for company van usage.

• Premium Health Coverage – Medical, dental, and vision insurance with HSA & PPO options; company-paid AD&D & life insurance.
• Exclusive Training & Career Growth – OEM-exclusive and in-house training; leadership and career development.
• T…