Field Service Tech II- Pensacola, FL

This role services a regional territory offering a strong opportunity to connect with customers. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience.

If you’re hands-on, experienced in field service or construction trades—or eager to grow your skills—and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you.

• Schedule: Monday through Friday, 7:30a.m- 4p.m plus overtime)
• Compensation: $25-30/hour (depending on experience)
• Location: Pensacola, FL (servicing Florida, Alabama, North
  - South Carolina & Georgia)
• Travel: consistently
• Training: Attend 2-3 weeks of paid training in Venice, FL.

The Field Service Technician II serves as a technical expert in the field, diagnosing and resolving window and door product issues while delivering a best-in-class customer experience. This role requires the ability to independently perform service calls, repairs, adjustments, and product evaluations with minimal supervision.

• Represent PGT and MITER Brands professionally during all customer interactions.
• Communicate directly with homeowners, builders, distributors, contractors, and other customers regarding service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend appropriate corrective actions.
• Safely operate a variety of hand tools and power tools.
• Document service calls, observations, repairs performed, and outcomes using mobile devices such as iPads, laptops, or similar technology.
• Submit accurate and timely service reports through company service software.
• Ensure customer homes and job sites are left clean and returned to their original condition following service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain proper inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow all company safety policies and procedures.

• Minimum of 2 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Demonstrated ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver’s license with a clean driving record in accordance with company policy.

• Experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual (English/Spanish) skills.
• Aerial Lift Certification or the ability to obtain certification within six months of hire.

• Strong customer service mindset.
• Effective communication and relationship-building skills.
• Advanced troubleshooting and problem-solving abilities.
• Abil…