Billing & Collections Specialist

Location: Madison, CT
Pay: $25 hour

A mission-driven nonprofit organization in the Madison area is seeking a Billing & Collections Specialist to support its finance team. This position will focus on billing for program services and private-pay accounts, maintaining accurate financial records, and following up on outstanding balances. This is a great opportunity for someone with prior billing or accounts receivable experience who enjoys working with numbers, managing details, and communicating with customers or families.

The Billing & Collections Specialist will assist with processing monthly billing, maintaining account information, preparing reports, and addressing outstanding balances. The organization is looking for someone who is detail-oriented, adaptable, and comfortable learning new systems and processes.

• Process billing for program services and private-pay accounts

• Download, review, and manipulate monthly reports to prepare billing information

• Enter services provided and ensure billing records are accurate

• Update tuition, account, and billing information as needed

• Reconcile Excel spreadsheets and investigate discrepancies

• Contact families regarding overdue private-pay balances and assist with payment arrangements

• Monitor outstanding accounts and follow up on past-due balances

• Prepare billing reports and maintain organized financial documentation

• Work with internal staff to resolve billing questions and discrepancies

• Assist with addressing an existing billing backlog and other accounting projects as needed

• Previous billing or accounts receivable experience required

• Experience with non-medical billing, such as client billing, private-pay services, general invoicing, or program-based billing, is highly preferred

• Nonprofit, human services, or DDS program experience is a plus

• Comfortable working with Microsoft Excel; experience with pivot tables and VLOOKUPs is a plus

• Strong attention to detail and organizational skills

• Ability to learn new systems and processes

• Strong communication and customer service skills

• Flexible, adaptable, and able to manage multiple priorities

Experience with billing software or financial systems is a plus.