Part-Time Library Technical Assistant 1 – E.C. Scranton Memorial Library – Madison, CT

The E.C. Scranton Memorial Library in Madison, CT seeks a customer service-oriented, collaborative and flexible individual to join our team. The position includes circulation of books and other materials, one of the Library’s most important functions. Circulation staff members play a key role in library services by providing prompt, accurate, and friendly service. The successful candidate will have strong computer and technology skills;

excellent oral and written communication and interpersonal skills; and the ability to provide exemplary customer service to patrons of all ages.

• Check in and check out materials
• Register new patrons and provide orientation information
• Find and process holds and notify patrons when they are available
• Assist patrons in person and over the phone
• Collect fines for lost or damaged materials
• Perform other Circulation activities as assigned
• Help cover other service desks as needed

• High school diploma or GED (college preferred)
• Computer skills, including keyboarding; basic knowledge of MS Word and Excel; familiarity with the Library’s online catalog, website, databases, and other electronic resources
• Capacity to perform detailed work consistently and accurately
• Ability to deal pleasantly and effectively with the public, including upset patrons
• Experience with III Sierra ILS, a plus

A base of 19.5 hours per week, including Monday, Tuesday, Wednesday 9:00
-1:00, Thursday evenings 4:00 – 8:00 and a weekend rotation.

• Salary is $17.58/hr.
• Company-paid holidays and PTO on an accrual basis