Application Support Analyst - Healthcare Madison CT

We are seeking an Application-side/Software Support professional for a growing company. This role focuses on software support on the application side, testing and documenting new software releases. This is not a Desktop or Help Desk role.

Location:

Madison, CT. Must have SQL queries or Crystal Reports experience.

• Provide application-side software support, troubleshooting, and issue analysis to ensure customer satisfaction.
• Test and document new versions of software releases.
• Track detailed information about each customer’s service or support request and document the diagnostic steps as they troubleshoot the reported problem.
• Research to identify the correct solutions and communicate findings to customers and internal teams.
• Coordinate with teammates and use tools such as SQL, Oracle, JIRA, Outlook and Teams or Webex as needed.

• 1-2 years of experience supporting software applications with experience writing queries in SQL, Oracle, or Crystal Reports.
• Specialized experience working with database-driven applications and business-driven customization in a software application environment (not Help Desk, not Desktop).
• A degree in Computer Science is preferred.
• Previous experience with ticketing systems (Jira, Service Now, Zendesk, etc.) preferred.
• Excellent verbal and written communication skills.
• Strong problem solving and research skills with the ability to take responsibility and own the problem and resolution.
• Ability to write and communicate technical problems with software developers and internal personnel as needed.
• Strong attention to detail.
• Strong customer service-oriented phone skills.

• Associate

• Full-time

• Information Technology, Customer Service, and Health Care Provider

• IT Services and IT Consulting and Software Development