PTP - Call Center Agent

Overview

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our state. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.

This position starts at $12.65 per hour.

The Call Center Agent will provide a first-class service, ensuring that the guests’ needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable about the product and effective at selling it on the telephone and handling general inquiries regarding bookings, and amenities. The essential functions of this role are as follows:

• Answer phones and assist customers in making, altering, or canceling reservations.
• Respond to emails with reservation information, confirmations, and additional details.
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Answer questions regarding rooms, facilities, rates, and events.
• Accurately record customer information and charge credit cards upon successful reservations.
• Completing daily tasks as assigned.

You must meet the following requirements to be considered for employment:

• High school diploma or GED certificate.
• Excellent customer service skills.
• Ability to take care of guests’ needs in a professional manner.
• Excellent phone etiquette and verbal communication skills.
• Strong computer proficiency and email communication skills.
• Attention to detail and ability to resolve customer issues.
• Ability to work independently and as a team.
• Should expect to work afternoons, evenings, weekends, and holidays.
• May be required to wear an Indiana State Park Inns-provided uniform.
• May experience working in potentially inclement weather.

Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana! Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits.

Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at