AWS Warehouse Clerk

DSV - Global transport and logistics

Location:

USA - Madison, 135 Industrial Dr N

Division:
Solutions

Job Posting

Title:

AWS JAN 2 Warehouse Clerk

Time Type:
Full Time

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

• Customer Service
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
  • Coordinate special, last‑minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing Activities
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, answer phone calls and operate various office machines and computers necessary to perform duties.
• Data Entry
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record‑keeping unit.
  • Comply with all DSV Work Instructions.
• Quality Control Responsibilities
  • The quality control functions include but are not limited to using the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
  • Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
  • Stack, package, shrink wrap, and label product(s). All quality control functions are processed as defined by the Standard Operating Procedures.
• Safety, Housekeeping, and Compliance
  • Execute all safety protocols and accomplish all job tasks in a manner that promotes safety.
  • Maintain cleanliness and orderliness of the facility; assist in security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
• Other Duties (Site Specific)
  • Other clerical duties, including backup support as assigned.
  • Performs other duties as assigned.
  • Work overtime as dictated by business whether mandatory or voluntary.
• Supervisory Responsibilities
  • None

• Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
• Certificates, Licenses, Registrations or Professional Designations
  • None
• Other
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.

• Computer Skills
  • Basic computer skills.
  • Working knowledge of computerized applications (Microsoft Suites).
• Language Skills
  • English (reading, writing, verbal).
• Mathematical Skills
  • Basic level.
• Other
  • Strong attention to detail and ability to accomplish job tasks in a timely manner.
  • Good verbal and written communication skills.

• Previous customer service experience including phone calls, and operating office equipment.

• Occasionally
  • Bending
• Frequently
  • Walking and Standing
• Constantly
  • Sitting
• Ability to Lift/Carry and…