Therapy Care Coordinator; at Capital Ortho

Overview

Capital Ortho Physical Therapy is currently seeking a Full-Time Therapy Care Coordinator in Madison, MS.

• Day 1 Benefits - Medical, Dental, Vision, Long-Term Disability, Life & AD&D
• Generous PTO Accrual

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals).
• Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Verify Benefits and obtain authorization to treat from a variety of medical coverage payors.
• This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.
• Other duties as assigned.
• 1-2 years in a medical office environment preferred
• 1-2 years in a physical therapy environment preferred
• Experience with EMR systems preferred
• Knowledge and understanding of insurance authorizations
• Proficient in Microsoft Office & Outlook
• Excellent Customer Service and Telephone skills

• Ability to Multi-Task
• Organized
• Self-Motivated