Customer Service Specialist II

Rothe is seeking a Customer Service Specialist II to provide Customer Service and Engagement services for the Office of the Chief Information Officer at Stennis Space Center (SSC). The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract.

The Customer Service Specialist II will triage requests from users via phone, email, Teams and other messaging tools; support customer engagement and outreach events; review IT service requests and track orders to completion; provide technical support to the SSC OCIO Customer and Business Relationship Managers; deliver training on Common Use Software and Hardware; provide IT Configuration Management; provide meeting scheduling and operational support for the Collaboration Space and the Technology Infusion Lab;

and support Agency Software Management, IT Asset Management, NASA's Agency Commercial IT Request System, and Enterprise Software Procurement. This is a hybrid position at SSC: onsite 100% for the first few months for training and team building, then mostly onsite as required by the team's schedule.