Development Coordinator

Company Mission: For more than 80 years, St. Hubert’s Animal Welfare Center has been dedicated to helping animals in need, regardless of species, size, or temperament. With a people-focused, community-based approach, we treat every animal as an individual and emphasize specialized care for both animals and their families.

To provide administrative, donor, and gift processing support to the Development Department between the business hours of 8:30am and 5pm, Monday to Friday.

• Process contributions, including direct mail and email responses, in-kind gifts, offsite deposits, event gifts, and donations made through the organization website
• Utilize Online Express to create and manage online and data entry donations
• Assist Finance with documentation retrieval for the audit
• Scan and import letters onto donor files for Foundation, Grant Awards, and other special instructions
• Generate email lists for eCampaigns for our direct marketing team
• Ensure gifts that Direct Answer (dba Bungee) are keying are correct and acknowledged in a timely fashion
• Work with the Finance Dept to ensure checks are scanned, deposited, and accounting/gift codes are accurate
• Manage donations and pledges made through United Way, CFC, matching gift companies, workplace giving, and online charity services
• Flag high-level donors and managed donors for follow up by Development and other STH staff
• Stay current on department database software Raiser’s Edge, Importomatic, and other systems used by the Development Team
• Utilize Raiser’s Edge online support, live chat, and phone calls to create work tickets
• Utilize Raiser’s Edge and other online training tools to gain system knowledge
• Maintain Devo Donations Tracker and check log
• Import Fosters, Adopters, and other prospects into Raiser’s Edge once a month
• Cleanup of donor records after Avalon Campaigns, text campaigns, and deceased files
• Work with outside vendors (Direct Answer, Donor Advised Funds, etc.)
• Notify team members of special handling and other important giving
• Order supplies for copy machines, office supplies, etc.
• Provide admin support to CAO, CEO, and DDO when requested
• Schedule and coordinate volunteers to assist with Devo ack mailing and special projects
• Other duties as assigned

• Respond to inquiries from supporters and potential supporters within 4 business hours
• Maintain a high standard of customer service at all times
• Flag small event inquiries and share with the events team
• Direct inquiries not related to Development appropriate STH staff person or department

• Attend STH signature events and assist events team as needed
• Attend and provide support for selected small events
• Periodically assist with events that fall on nights and weekends
• Represent STH at workplace charity events, community events, and adoption events as needed

• Generate and process donor acknowledgement letters
• Send birthday, thank you, other specialized cards upon request
• Assist with YE ack letter processing
• Create customized thank you letters for CDO and DDO
• Perform thank you calls
• Manage the development email box
• Call monthly donors for payment updates
• Process and send tribute gift notification cards and acknowledgements
• Perform other duties as assigned by supervisor

• Excellent organizational and communication skills
• Meticulous attention to detail
• Ability to research donor information for accurate record keeping
• Database experience. CRM systems and/or The Raiser’s Edge preferred
• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint Advanced Word and Excel skills preferred
• Self-starter with ability to multi-task, working independently and as part of a team.
• Basic knowledge of…