Director, Patient Services

Director, Patient Services
- LEO Pharma

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Location: Madison, NJ

Contract type: Permanent

Job : 4083

The Director, Patient Support Services is responsible for developing patient service strategies that maximize patient access to therapies; designing and building patient support programs with outside hub vendors and other providers. The Director will have direct oversight of the Field Reimbursement Management team.

• Develop patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendors and other providers.
• Set strategy, identify and select hub partners, and construct a best-in-class patient support program.
• Provide leadership oversight and management for the effective functioning of the hub by establishing and monitoring program goals and key performance indicators.
• Communicate hub performance to stakeholders through dashboards and implement improvement plans as needed.
• Build and lead strategies addressing patient-level barriers to product access.
• Drive innovation and program enhancements to optimize customer service and patient access to therapies by identifying emerging opportunities.
• Establish analytic rigor within patient services and support data-driven decision-making for the commercial business.
• Travel as necessary with Field Sales, Marketing, Market Access to visit accounts and make presentations about LEO Pharma’s reimbursement strategy and services; attend commercial and other relevant meetings.
• Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams.
• Ensure effective and compliant implementation of Patient Financial Assistance programs.
• Lead and manage the Field Reimbursement Team, providing clear direction, coaching, performance management and annual goal setting.
• Facilitate exceptional cross-functional collaboration with field sales, account management, marketing, specialty pharmacy and hub personnel.
• Additional duties as assigned by LEO Pharma Management.

• Bachelor’s Degree required / Master’s Degree preferred.
• 10+ years working in the pharma/biotech space, with at least 5+ years in market access / patient support services.
• Strong track record of leading teams, both internal and/or field based.
• Proactive, results-oriented, self-starter with expertise in reimbursement environments.
• Understanding of the dermatology marketplace and the specific access support needs for patients with biologics, rare diseases and medical dermatology.
• Demonstrated ability to build organizational capability and deep experience developing and managing manufacturer hub operations or specialty drug patient services/call center, inclusive of FRM field function.
• In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements.
• Knowledge of regulations and laws governing the protection of PHI (patient health information) and CMS policies pertaining to access services.
• Strategic planning and execution skills including operations management, project/budget management, and working effectively with external service partners.
• Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way.
• Strong background in leading and managing people.
• A true team player with the ability to work collaboratively with key internal stakeholders within both LEO US and LEO Global.
• Must adhere to LEO Pharma’s core values, policies, procedures and business ethics.

$215,000 - $265,000 per year.

LEO Pharma is a global leader in medical dermatology. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet. Join our passionate team and be yourself as you work together to make a difference.

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