Patient Care Coordinator : Multispecialty Practice

Company:
Madison Medical

Location:

Madison, NJJob Type: Full-Time, In-Person About Madison Medical

Madison Medical is a physician-led, multidisciplinary practice delivering world-class, out-of-network care. Our model integrates advanced sports medicine, medical wellness, rehabilitation, and concierge-level service to produce exceptional clinical outcomes and an elevated patient experience.

We operate at the intersection of clinical excellence, operational precision, and modern systems. Every patient interaction reflects our commitment to professionalism, discretion, and thoughtful care coordination.

We are building a forward-thinking healthcare organization where technology, systems, and accountability support, not replace, great people.

We are seeking a highly capable Patient Liaison to serve as a key connector between patients, providers, and internal teams. This role is foundational to patient experience, operational flow, and practice growth.

The position begins with front‑facing patient operations and is intentionally designed to evolve into a broader liaison role with expanded responsibility across departments. Growth in this role is performance-based, not tenure-based.

This role is ideal for someone who:

• Thrives in fast-paced, high-accountability environments
• Takes ownership instead of taking things personally
• Adapts quickly as systems, workflows, and expectations evolve

This is not a passive or purely customer-service role.

This role requires strict schedule reliability and rotating weekend availability. The schedule is fixed and non‑negotiable:

• Monday: 8:30 AM – 5:00 PM
• Tuesday: 7:00 AM – 3:30 PM
• Thursday: 7:00 AM – 6:00 PM (split shifts)
• Friday: 7:30 AM – 1:30 PM
• Saturday: 8:30 AM – 1:00 PM (rotating)

Consistent attendance and punctuality are critical to success in this role.

• Systems matter more than opinions
• Clarity beats chaos
• Technology is a daily tool, not a disruption
• Feedback is direct, professional, and timely
• Change is constant and supported

You are expected to use our tools and workflows, not work around them.

• Serve as the primary point of contact for new, returning, and active patients
• Manage patient scheduling and provider calendars with efficiency and clinical awareness
• Oversee front desk operations including check‑in, check‑out, and intake
• Coordinate patient onboarding, mapping, and follow‑up across multidisciplinary care plans
• Educate patients on insurance benefits, out-of-network coverage, and financial expectations
• Coordinate internal and external referrals with accurate documentation
• Maintain compliant documentation in CureMD
• Serve as a central communication hub using Outlook, Microsoft Teams, and Ring Central
• Utilize internal systems (SharePoint, reporting tools) to track patient progress
• Partner with clinical, administrative, and billing teams to optimize patient flow
• Maintain discretion and professionalism with sensitive information
• Remain calm, solution‑oriented, and composed in high-volume situations

• Follow documented workflows and systems
• Use technology tools as designed
• Receive feedback professionally and apply it quickly
• Communicate clearly and without defensiveness

• Value structure, accountability, and clarity
• Adapt quickly to new systems and expectations
• Stay solution-focused under pressure
• Communicate professionally, without ego
• Take pride in supporting high-performing teams

• Struggle with punctuality or schedule consistency
• Resist structured workflows or feedback
• Prefer informal or inconsistent environments
• Avoid accountability when things get busy
• Expect roles to remain static

• Minimu…