Registration Coordinator

Overview

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The Wisconsin Foundation and Alumni Association (WFAA), the private fundraising and alumni relations organization for the University of Wisconsin–Madison, is recruiting for a Registration Coordinator to join the Alumni Relations and Engagement Team. The Registration Coordinator will participate as a subject matter and functional expert on project teams for WFAA engagement activity. Analyzes needs of internal and external clients, provides consultation and solutions, and delivers expertise in areas of event registration, database management, and event technology to seamlessly support comprehensive planning and delivery of engagement activity.

This hybrid position will require you to work in our Madison, WI, office at least two days a week.

Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison.

We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Diversity and Inclusion:

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.

Essential Functions

• Provide insight and expertise to internal and external clients on registration design.
• Provide informed consultation on registration tool capabilities.
• Understand strategies and outcomes of client registration needs and set up systems and reports in various platforms to deliver accordingly.
• Represent the interests and needs of the end user.
• Design and develop complex database and event registration sites in the registration software and CRM.
• Make informed judgements about how to apply registration policies in different client circumstances.
• Facilitate registrations in the registration system, process payments in the financial system, and update constituent data in the enterprise CRM.
• Set and maintain planning timelines in collaboration with program owners and the project management team.
• Learn and comfortably use a variety of project and customer service management tools to track planning steps and facilitate work across WFAA divisions.
• Serve as the liaison between the WFAA legal team and program leaders on legal requirements for events.
• Provide exceptional customer service to internal and external constituents, responding promptly and courteously to inquiries and taking the initiative to seek information and resolution.
• Fulfill registration materials for respective engagement activities.
• Facilitate post-event communication and the evaluation process across divisions.
• Provide informed virtual event consultation based on research, best practices, and current virtual engagement trends.
• Act as Subject Matter Expert (SME) for virtual event platforms and events.
• Assist in virtual event production (VEP), including but not limited to:
  • A/V set up
  • Video editing
  • On-site testing with livestream vendors
  • Facilitating virtual rehearsals with internal and external stakeholders
  • Creating and managing interactive polls, Q&As, and presentations
• Identify and respond to platform issues and stay up-to-date on platform training and developments.
• Assist Virtual Event Producers by offering continued training and support on platform and industry updates.
• Collaborate across teams to manage and distribute a/v supplies as needed per event.

• Learn and comfortably use customer relations…