Business Process Specialist - Surety

Business Process Specialist - Surety

Job Location s: US-WI-Madison | US-WI-West Bend | US-WI-Appleton

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation.

Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

We’re looking for a highly organized and detail-oriented individual to join our Surety Operations team! The ideal candidate will have excellent problem-solving skills and an interest in promoting efficiency through streamlining of processes and developing standardized procedures. This role requires a proactive communicator, capable of managing multiple tasks, and someone willing to learn alongside a new and developing team.

This role focuses on improving operational efficiency, maintaining documentation and resources, as well as training users and helping to lead process improvement initiatives. If you are willing to bring new ideas and methods to the table, and are eager to drive continuous improvement, this may be the perfect opportunity for you!

Qualified applicants at varying experience levels will be considered, position level will be determined based on qualifications.

This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events. The position can be based in Madison, West Bend, or Appleton.

The internal Final date to receive applications is 1/12/2026. External applications will be accepted on a rolling basis while the position remains open.

A Business Process Specialist will be responsible for supporting Surety associates across multiple regions, with key responsibilities:

• Develop and coordinate procedures, systems, business rules, and forms to enhance efficiency and standardization
• Independently coordinate and communicate system and process changes
• Investigate and resolve intermediate system and process-related issues
• Support system and process transformation, including testing and documentation
• Review organizational functions to eliminate duplication and overlap
• Maintain user documentation, websites, and reports
• Participate in process improvement initiatives and other transformation initiatives as needed
• Train users on new procedures and technologies

Preferred Experience and Skills

• 1-3 years of Surety experience
• Verbal and written communication skills
• Analytical and problem-solving skills
• Experience working with end‑users at all levels
• Experience working in a team-oriented, collaborative environment
• Experience with Word, Excel, and Access
• Experience with SharePoint is a plus

Preferred Education and Training

• Associate’s or Bachelor’s degree in business, insurance, IT or related field.

The salary range for this position is $57,192 - $74,840.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be…