Communicator

Dane County Public Safety Communication in Madison WI is recruiting for vacant full-time (1.0 FTE) Communicator positions.

The eligible list created from this posting will be used for future Communicator vacancies for the next six (6) months.

Public Safety Communications will require Criti Call testing as part of the application process. Information and preparation for this test may be found at:

All candidates must take and receive an overall score of 85% or above on the Criti Call Pre-Employment Testing to be considered for the next step.

NOTE to applicants - for the 2026 budget year there is a 1% reduction in wages, an addition al 21 holiday hours and continued earning of longevity and merit steps.

• 1% reduction in wages
• an addition al 21 holiday hours
• continued earning of longevity and merit steps

As an essential employee, must be available to work any shift, including nights, weekends, holidays, during severe weather conditions and mandatory overtime to maintain minimum staffing levels.

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.

Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply.

Under general supervision, receive emergency and non-emergency requests for service from citizens and public safety personnel; monitor and direct the status of public safety personnel; provide event-specific assistance to law enforcement, fire and EMS personnel; provide life-saving instructions to the public and perform other related work as required.

Receive, evaluate, document and prioritize information and calls for service received from the general public requesting public safety services; provide emergency pre-arrival instructions; receive, evaluate and document requests for information and assistance from public safety personnel; monitor the location and status of public safety personnel and equipment; monitor several channels at a time, including other agency radio channels; provide information, instructions and procedural messages to public safety personnel;

dispatch calls for service; coordinate public safety communications in emergency and non-emergency situations; arrange for appropriate assistance when required; work during special events requiring heightened security or crowd control; maintain knowledge of county geography and jurisdictions, including new streets and jurisdictional changes; operate varied and complex systems, including a multi-line 911 and non-emergency telephone system, a computer-aided dispatch (CAD) system, a two-way multi-channel radio system, a geographical/mapping information system (GIS);

enter wanted persons, missing persons, stolen vehicles and articles into local, state and federal law enforcement data bases; evaluate data received from other agencies to determine wanted, missing or stolen status of persons or property currently in custody of law enforcement personnel; relay officer safety information between user and outside agencies; interview and document information received from the statewide Wisconsin Drug Tip Line;

provide necessary…