Care Gap Program Coordinator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

You'll also have access to:

Career development with an international company where you can grow the career you dream of.

An excellent retirement savings plan with a high employer contribution.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

A company recognized as one of the best big companies to work for, as well as one of the best places to work for diversity, working mothers, female executives, and scientists.

The Care Gap Program Coordinator supports the Health System Care Gap team in managing, processing, and enhancing gap closure programs for health system customers. A key component of this role is working with large, complex data sets to ensure accurate program setup, patient eligibility verification, and downstream operational readiness. The coordinator partners closely with internal teams—including Revenue Cycle, Customer Care, Customer Success (CSMs), Customer Experience (CX), and the Lab—to intake, validate, and coordinate new care gap program orders.

This includes analyzing customer-submitted files, identifying data quality issues, interpreting business rules, and transforming raw data into actionable inputs that support accurate ordering, communications, and program execution. Additionally, this role will take on sole ownership of specific responsibilities that support the execution & tracking of individual care gap programs and/or our program as a whole.

• Validate customer data files against required Cologuard ordering fields. When data is incomplete or inaccurate, proactively work with the appropriate Customer Success Manager to secure corrected inputs.
• Use Tableau and Epic to run various reports to be shared out with internal stakeholders.
• Notify Patient and Provider Support of new bulk orders, including information relevant to call center when patients or providers call in with questions.
• Because most care gap programs are received in spreadsheet form, expertise with Microsoft Excel is required.
• Execute various ad hoc requests
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Ability to set expectations & uphold them based on documented or communicated guidelines.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of…