Senior Exam Development Program Manager, NetSuite Certification

** Job Description*
* ** Job Description*
* *
* PLEASE NOTE:

** While this position is open in US and Canada, there is a strong preference for candidates located in Austin, TX or Nashville, TN.

The Net Suite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply Net Suite leading practices, from foundational Associate certifications through advanced Professional-level expertise. The Senior Exam Development Program Manager shapes the strategy, governance, and operating model that sustain this global credential portfolio.

We are seeking a highly organized, detail-oriented Senior Program Manager to lead the strategy, development, maintenance, and continuous improvement of Net Suite certification exams and related credentials. This role partners with senior leaders, subject matter experts, product teams, Customer Education, assessment vendors, and cross-functional stakeholders to ensure exams are valid, reliable, secure, scalable, and legally defensible.

The ideal candidate is a strategic program leader and exceptionally strong executor who can lead a broad portfolio of exam-development work streams, establish rigorous governance and documentation standards, navigate complex dependencies, and drive work through to closure. They bring deep expertise in professional certification programs, credential governance, exam-development practices, and assessment quality, along with the influence and judgment to guide high-impact decisions across the team.

** Responsibilities*
* ** Key Responsibilities*
* + Execute on the strategy, roadmap, and end-to-end lifecycle governance for the Net Suite certification exam portfolio, from initiation through release, maintenance, and retirement

+ Own delivery planning across multiple concurrent certification initiatives, establishing priorities, schedules, milestones, dependencies, risk registers, and stakeholder reporting

+ Define and maintain scalable frameworks, standards, tools, and operating rhythms for job task analyses, exam blueprints, item development, review, approval, release readiness, and post-launch maintenance

+ Ensure assessment quality, collaborating with psychometric and assessment vendors on item performance analysis, standard-setting activities, and defensible credential decisions

+ Partner with cross-functional stakeholders and senior subject matter experts to translate product strategy, customer needs, and role requirements into high-quality certification assessments

+ Apply rigorous governance for exam content, credential requirements, and approvals.

+ Monitor product releases, candidate feedback, and exam-performance insights to identify, prioritize, and drive required credential and exam updates

+ Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, and leading practices across the credential portfolio

+ Drive resolution of complex risks, issues, and dependencies; facilitate decision-making, ensure clear ownership, and escalate blockers or platform defects when needed

+ Build and maintain portfolio health reporting, dashboards, and decision-ready insights on delivery status, quality, risks, candidate outcomes, and maintenance priorities

+ Practice responsible use of AI technologies to improve efficiency, quality, and decision-making as well as improve exam development operations.

** Qualifications*
* + 6+ years of experience in certification exam development and certification programs, including experience leading complex programs or portfolios

+ Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience

+ Proven success leading job task analyses, training and guiding…