Staff Designer, Creative Arts​/Media

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our global design team is seeking a Product Designer who has a passion for travel innovation, can transform complexity into clarity, and leads by doing. Product Designers work with feedback from our 8+ million users to directly deliver on user needs and our mission of redefining business travel. Designers don't just create interfaces, they help build and ship sophisticated products that empower millions of business travelers, travel coordinators, and agents.

The Product Design team structure is a blended model. All design belongs to a centralized design team that delivers a globally unified product and brand identity. Designers also belong to pod teams of product management, development, and research, working as one to ship entire lines of business. We like problem solvers with small egos. We value individual vision, and we invest in individual growth.

We work through issues as a team to craft global designs, and we embrace experimentation.

• Conduct user research to understand user needs, behaviors, and pain points.
• Develop user personas, journey maps, and experience maps.
• Create wireframes, mockups, and interactive prototypes to visualize design concepts.
• Conduct usability testing and gather user feedback to iterate on designs.
• Collaborate with product designers, product managers, developers, and other stakeholders to ensure designs are feasible and aligned with business goals.
• Maintain and contribute to the design system and ensure design consistency across products.
• Manage multiple projects in a fast-paced environment.
• Stay up-to-date with industry trends and best practices to continually improve our design processes and outputs.
• Contribute to a scalable Design System.

• +5 years of experience in Product design, preferably in a B2B / SaaS environment.
• Strong portfolio demonstrating expertise in user-centered design principles, processes, and deliverables.
• Experience using Figma.
• Excellent communication and collaboration skills, with the ability to present and defend design decisions.
• Strong problem-solving skills and attention to detail.
• Knowledge of accessibility standards and best practices.
• Experience with user research methodologies and tools.
• Fluent in spoken and written English, French would be a plus (not mandatory).

Chicago, Illinois, United States

The US national base salary range for this position is from $84,700.00 - $. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits include flexible options tailored to country, health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, and access to courses on our learning platform.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks include a selection of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and internal job openings.
• We strive to champion Inclusion in every aspect of our business. Connect with colleagues through our…