Client Service Representative

Join to apply for the Client Service Representative role at Bestpass by Fleetworthy

Bestpass, Fleetworthy, Express Truck Tax  and Drivewyze rebranded as Fleetworthy in September 2024, unifying fleet safety, compliance, toll management under one brand. Fleetworthy is revolutionizing road safety and fleet management with a command center that provides real‑time insights and control, enabling customers to maximize efficiency, reduce risk, and save money. Our connected suite offers safety, compliance, toll management, weigh‑station bypass, and more, simplifying operations to keep every vehicle and driver not just compliant, but beyond compliant.

• Respond in a timely manner to all communications from assigned clients.
• Maintain a positive and reliable relationship with assigned clients.
• Address and resolve customer inquiries, problems, and complaints regarding products and services, working with appropriate team members and management for effective resolutions.
• Utilize the appropriate programs and tools to aid client success, providing coaching and assistance regarding operating platforms.
• Stay apprised of regulations and internal procedures, working with team members and management to provide optimal and accurate service.
• Maintain confidentiality on all personally identifiable information (PII) and related matters, following policies and communication channels to protect privacy.
• Communicate and share job knowledge with others, contributing to a positive team dynamic and inter‑departmental success.
• Perform other duties as assigned or requested based on skill set.
• Maintain a consistent schedule and presence, being available for clients and participating in team or company activities.

• High school diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills, along with friendliness, personable nature, and results orientation.
• Ability to exercise independent judgement with respect to matters of significance.
• Ability to multi‑task and work comfortably with a variety of personalities including clients and co‑workers.
• Knowledge of Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand, and utilize the company and department systems.
• Openness to new processes and procedures, changing regulations, and fluctuating expectations.
• Ability to sit at a desk for extended periods, proficient typing skills, and engagement with virtual screens as primary function of daily work.

In office. This is not a remote position.

• An amazing benefits package to take care of your needs.
• Paid time off for a healthy work‑life balance.
• Monday to Friday schedule with regular hours.

• People 1st – collaborating and supporting each other.
• Trust – delivering on promises, owning outcomes, transparency, and integrity.
• Every Trip Matters – ensuring customers' trips are safe, efficient, and productive.
• Always Innovating – solving for the customer, being nimble, learning from failures.
• Mindset – fostering a growth mindset, embracing criticism, seeking challenges.

Entry level

Full‑time

Customer Service

Consumer Services

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.