Front Desk Customer Service

Overview

Got a friendly smile and genuinely looking to give a great customer experience. At Wisconsin Aviation we have customers enjoying our many services such as flight instruction, charter flights, maintenance and avionics. They are all in the exciting field of general aviation. Customers have a question, you have an answer! You have the pleasure of direct contact with pilots and passengers.

It s an exciting industry with on the job training. We are a family-owned company looking for someone who is a team player. Individuals must be capable to answer telephone and radio systems regularly while providing product and service information. We are a 24/7 operation, so the ability to work a weekend day and holiday shift(s) is required.

Shifts 6am-2pm and 2pm-10pm

• Answer telephone and radio systems regularly while providing product and service information
• Direct contact with pilots and passengers to support customer service goals
• Contribute to a positive customer experience in a 24/7 operation

• Previous Guest Services Experience
• Excellent Communication Skills
• Working knowledge with customers and customer accounts beneficial
• Multi-tasking
• Ability to learn and work with software systems
• Minimum of a high school diploma or equivalent
• Ability to stand for long periods of time and move in a constantly changing environment
• Valid (clean) driver s license
• 18 years of age or older
• Must have the ability to work unrestricted in the United States as a citizen or permanent resident. Candidates must pass a background check and a federal fingerprint check.

Madison (MSN)

Our focus is on delivering the best possible customer service

Wisconsin Aviation is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.