Guest Service Representative; PT - Graduate Hilton Madison

Guest Service Representative (PT) – Graduate by Hilton Madison

Join Schulte Hospitality Group as a Guest Service Representative (PT) at Graduate by Hilton Madison. You will be an energetic, experienced, and hands‑on member of a hospitality team that values service culture, respect, authenticity, and positive impact.

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to rooms and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and transfers as needed.
• Responsible for issuing and counting the morning and end‑of‑shift cash bank. Ensures all cash drops comply with cash handling procedures and reports all cash over/shorts to management.
• Maintains a clean and organized front desk area.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows the checklist for check‑in/out, retrieving necessary identification documents and payment form on arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

• Minimum of 1 year in front‑desk operations.
• In‑depth knowledge of hotel front‑desk operations.
• Minimum of high school education.

• Basic computer skills.
• Effective verbal and written communication.
• Ability to exceed expectations of guests and team members.
• Excellent time‑management skills.
• Understanding of hiring process (phone interview, manager(s) interview, drug screen, background check, reference checks, potential employment assessment).
• Schulte Companies is an Equal Opportunity Employer.

Work today, get paid today, with Daily Pay!

• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan + company match for eligible associates.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more.