Call Center Representative

Job Description

We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.

Pay: $38500- $50450 per year

Job: Full time

• Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
• Provide accurate information regarding our services, policies, and procedures.
• Troubleshoot issues and resolve customer complaints or escalates them to the appropriate department as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Accurately log all customer interactions in our CRM system.
• Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve overall customer service efficiency and satisfaction.

• High school diploma or equivalent required; additional education is a plus.
• Previous customer service or call center experience is preferred but not required.
• Strong verbal and written communication skills.
• Excellent listening skills and ability to empathize with customers.
• Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
• Ability to multitask and work effectively in a fast-paced environment.
• Reliable, organized, and detail-oriented.

• Competitive salary.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Supportive and inclusive work environment.