Customer Service Analyst

Green Bay Converting is looking for a Customer Service Analyst to support our day-to-day customer service operations, bring structure to how we track and report on performance,and help us find smarter ways to work as we grow. This is a great fit for someone who's detail-oriented, comfortable in spreadsheets, and wants to grow into abroader Operations/BI role as our reporting infrastructure matures.

• Handle day-to-day customer service activities, including order entry and order management
• Serve as a point ofcontact for customer questions, order status, and issue resolution
• Track and report on customer service KPIs (order accuracy, response times, OTIF, etc.)
• Build and maintain reporting tools and dashboards used across the CS team and leadership
• Partner with Customer Service, Planning, and Operations to identify trends and flag issues before they become problems
• Bring fresh eyes toour CS processes and workflows — we're always looking for ways to work smarter,and your input matters here
• Support process improvement initiatives with clean, reliable data

• Strong Excel skills— comfortable with formulas, pivot tables, and cleaning up messy data(required)
• Sharp attention todetail and comfort working with numbers day-to-day
• Clear communicator —you'll be translating data for people who don't live in spreadsheets
• Curiosity and a bias toward figuring things out, not just flagging them
• Genuine interest inAI and new technology — you don't need to be an expert, but you should beexcited to learn and use new tools as they come into the role

• Exposure to Power BIor other reporting/dashboard tools
• Prior experience in customer service, supply chain, or manufacturing environments
• Comfort with (or interest in learning) SQL or other data tools

You won't be building this alone — GBC has a skilled internal AI team that can support your requests for dashboards, applications, and other tools as you identify opportunities to improve how we track and report on CS performance.

This role starts with hands-on customer service work — order entry, day-to-day account support,and issue resolution. As you build a track record and GBC's reporting/BI capabilities expand, there's a real opportunity to grow into a broader

Operations/Business Intelligence function for the right person who shows initiative.

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Inperson