Dental Services Manager; Program Manager

Dental Services Manager

Position Summary

Access’ Celebrate Smiles program works to prevent tooth decay and educate children about good oral health. This program brings licensed dental staff to local schools screening children in grades 4k-8. We provide dental sealants, fluoride varnish, as well as dental cleaning and restorative treatment as needed. Children in the program become Access dental patients and can receive ongoing care at an Access dental clinic.

Responsibilities

The Dental Services Manager is responsible for assuring that day-to-day dental operations are conducted in compliance with Access Community Health Centers (Access) policies, standards and overall organizational plans. The job scope includes working closely in a dyad with the Dental Provider Director to oversee the clinic’s dental operations, including the budget, staffing, and productivity. This position is primarily responsible for ensuring a high quality and satisfying patient experience, motivating and developing individuals and teams, using resources effectively, and efficiently and leading process improvement activities.

The Dental Services Manager works collaboratively with other site leaders to carry out Access’ mission and goals. The Dental Services Manager is also responsible for ensuring that event reports are completed and followed up with root‑cause analysis and process improvement, and for managing patient complaints and behavior issues.

Required Qualifications

• High school diploma or equivalent with a minimum of five years of management experience in a health care setting OR a bachelor’s degree with a minimum of one year of management experience in a healthcare setting.
• Experience with quality improvement and change processes.
• Strong and proven leadership skills.
• Proficiency in MS Outlook, PowerPoint, Word, Excel.
• Experience with electronic practice management systems and electronic medical records.

Desired Qualifications

• Bachelor’s degree in health care administration, business administration, or health/dental related field.
• Prior experience as a manager/supervisor.
• Experience working in a dental clinic.
• Experience in managing quality improvement processes.
• Fluency in Spanish/English, verbal and written skills.

Daily Travel

This position requires daily travel to elementary and middle schools in the Madison and Sun Prairie area.

Compensation and Benefits

• Competitive wages.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long and short‑term disability insurance.
• Paid time off program (208 hours for vacation, personal and sick time).
• Up to 9 paid holidays.
• 401(k) retirement plan (100% vested with employer match).
• Tuition reimbursement.
• Flexible spending plans.
• Transportation program.
• Employee Assistance Program (EAP).
• Access is an eligible employer under the Public Service Loan Forgiveness program.
• Access is a NHSC approved site for the NHSC Loan Repayment Program.

Support our mission and values

• Compassion:
  Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.
• Inclusion:
  Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.
• Stewardship:
  Use the resources we are given effectively and efficiently, and we value innovation.
• Equity:
  Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.
• Community:
  Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

COVID‑19 Vaccine

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Location & Salary

Madison, WI | Salary: $ - $

Seniority Level,

Employment Type

& Job Function

Seniority Level: Mid‑Senior level |

Employment Type:

Full‑time | Job Function:
Project Management and Information Technology