Lead User Experience Designer

Join to apply for the Lead User Experience Designer role at Findhelp

We’re changing the way people connect to social care. At Findhelp we’ve built a comprehensive platform that connects people to resources, follows them on their journey, and tracks impact reliably. Our network includes over half a million programs across the U.S., serving rural and metropolitan areas. Findhelp is headquartered in Austin, Texas and has helped millions find food, health, housing, and employment programs since 2010.

Leverage a deep understanding of the real‑world goals of seekers, helpers, and agencies in navigating the social service ecosystem to drive the design vision and execution for our products. Own the end‑to‑end design process, mentor team members, and collaborate closely with cross‑functional leaders to deliver impactful and cohesive user experiences.

• Coordinate and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions.
• Use qualitative and quantitative data to inform designs, iterate, and measure success.
• Deliver solutions grounded in empathy, data, and technical feasibility.
• Communicate and foster alignment across company teams around design principles and approaches.

• Define product features and goals with stakeholders and user research, balancing business and user needs.
• Analyze product usage data and user feedback, present findings through personas, storyboards, and scenarios.
• Design new web and mobile products, create wireframes, mockups, and design specifications; ensure technical feasibility.
• Act as the primary UX representative in strategic discussions, influencing decisions with a user‑first perspective.
• Define and institute design systems and best practices, mentor others, and hold delivery teams accountable to standards.
• Lead and mentor the team, guiding them to the overall product vision and upskilling junior members.

• 7–10 years of designing and launching software products with seamless customer experiences in complex, fast‑paced environments.
• Bachelor’s Degree in Human‑Computer Interaction, Information Design, Graphic Design, or related discipline (or equivalent experience).
• Strategic partnership with stakeholders to define large pieces of work while delivering high‑quality mockups.
• Deep understanding of measuring product and customer success through design.
• Ownership of development and maintenance of Design Systems.
• Outstanding communication and problem‑solving skills, awareness of latest trends, and ability to improve the process.
• Strong leadership skills with experience mentoring designers and fostering team collaboration.
• Demonstrated collaboration across Product, Engineering, and Marketing.
• Nice to have – familiarity with the social safety net and previous experience designing solutions for the space.

• 401k & Stock options
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 9 paid holidays
• Employee‑only paid Health, Dental, and Vision insurance
• Dog‑friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

$136,000 – $170,000 a year. The salary range reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

You’re welcome here. We value being together and want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio‑economic status, veteran status, or any other protected class, in accordance with applicable laws.

Accommodations are available for applicants with disabilities.