Manager, Student Services

The purpose of the job is to provide wrap-around services and holistic support to students through connections to key campus resources and references to community agencies that provide social services assistance. Performs at lead staff level to ensure the success of the student body by fostering cooperative relationships with faculty, staff, and community agencies; provides a system of early referrals from instructors and self-referral/student intake;

develops workshops and implement other interventions and strategies with the goal of reducing food and housing insecurities, stress mental health challenges, homelessness, and financial obstacles so that students can achieve their academic goals.

Bachelor’s degree required. Master’s degree preferred.

Five years of general business or field specific experience, with three years in a College/function specific experience and three years of supervisory or lead experience required.

Weekly - 15%:
Develops and oversees new program initiatives designed to reduce attrition rates of AA, AS, degree certificate seeking students.
Weekly - 15%:
Analyzes student success issues with faculty and administrators to design specialized programs that will ensure student fulfillment and achievement. Serves as the campus liaison with faculty and administrators to develop student success programs responsive to student’s needs.
Weekly - 15%:
Maintains a case-load of at-risk students, contacts and directs the students to key campus resource and/or community organizations. Provides students with continuous support and guidance throughout the student academic career.
Weekly - 15%:
Handles Seahawk Outreach Services specific. Early Warning alerts from faculty and staff and manages self-referral student intakes. Provides follow-up and solutions for students.
Other - 10%:
Organizes Student Success Workshops and various activities focused on but not limited to specific populations.
Daily - 5%:
Works cooperatively with other Student Affairs functional areas such as Financial Aid, Student Life, Admissions Registrar, the Career Center and Advisement/Counseling.
Weekly - 5%:
Assists with the ongoing training of employees hired to provide holistic support to first time in college and continuing students. Supervises the Student Success Advocate to ensure that recommended holistic support strategies for student success are followed.
Monthly - 5%:
Maintains updated and consistent communication on various communication channels to promote Seahawk Outreach Services. Services include but are not limited to: websites, newsletters, social media, and D2L.
Monthly - 5%:
Coordinates documentation and maintenance of student files and significant record keeping of program activities and events related to the Student Success Program.
Daily - 5%:
Manages staff performance, workflow and schedules, coaches and disciplines, and contributes to the hiring decisions and plans of direct reports.
Daily - 5%:
Performs other routine administrative support tasks assigned by the Dean of Student Affairs with a dotted line to the Associate Vice-President of Student Success.

At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS…