Support Engineer

JOB REQUIREMENTS:

Support Engineer Job Location s US-WI-Madison

Job Function Service & Support. Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high‑performance products and high‑value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8,500 employees at over 90 locations are working on this permanent challenge to make the world a better place.

• Provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools.
• Maintain spare parts inventory, applications lab equipment, and provide on‑site customer and factory training.
• Travel as necessary to support field operations and cross‑train field engineers.
• Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products.
• Perform system repairs and maintain repair documentation of customer material and return‑to‑stock parts from the field.
• Provide input and create service bulletins and other technical documentation.
• Configure computers and peripherals as required.
• Contribute to the development and delivery of service training classes.
• Assist in the development and updating of technical maintenance manuals.
• Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field.
• Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary.
• Ability to travel, as necessary to support field operations – up to 50% travel.

Knowledge, Skills, and Abilities: Ability to work independently and in a team environment. Motivated self‑starter. Ability to handle multiple tasks effectively. Excellent customer service skills with the ability to communicate clearly and effectively. High level technical hardware and software skills related to complex instrumentation.

Education/Experience Requirements: Strong competency with complex systems and technology including electrical/electronics, mechanics, software, and chemistry technology. 2‑ or 4‑year degree in electronics, physics, chemistry, related sciences, or equivalent experience. Military training in technical fields is a plus.

The estimated base salary range for this full‑time position is between $28.38 hourly and $36.06 hourly, with opportunities to progress as you grow and develop within a role. The base salary for the role will depend on several job‑related factors.

Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Apply Online: ipc.us/t/DA