Instrument Service Technician IV

Position: Instrument Service Technician IV - Monday-Friday 8:00 AM- 4:30 PM
** Help us change lives
** At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
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* Position Overview:

** The Equipment Service Technician IV role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory equipment.  This encompasses instrumentation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories.

This role will work closely with laboratory teams to ensure proper instrument function, troubleshoot system concerns while maintaining compliance with quality, regulatory, and operational procedures. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO).  The roles range from routine service tasks to more specialized responsibilities, such as commissioning new systems, conducting system investigations, and participating in cross-functional projects.
This role focuses on building strong customer relationships through the delivery of exceptional service and timely issue resolution.
** Essential Duties include, but are not limited to, the following:**
* ** Installation &

Qualifications:

** Install and commission laboratory instruments, ensuring qualifications are completed per service policies and procedures.
* ** Troubleshooting & Repair:
** Diagnose and repair instrument failures, assist with Root Cause and Corrective Action (RCCA) investigations, and escalate service concerns as needed.
* ** Preventative Maintenance & Calibration:
** Perform routine preventive maintenance and calibrations in accordance with service policies.
* ** Documentation & Compliance:
** Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company’s Quality Management System (QMS).
* ** Knowledge & Training:
** Continuously develop expertise in servicing complex laboratory equipment. Train others on proper use of equipment.
* ** Teamwork & Communication:
** Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Communicate clearly with colleagues, management, and external vendors.
* ** Flexibility & Adaptability:
** Work independently or as part of a team, adapting to new information or unexpected situations.
* ** Quality:
** Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail.
** For Equipment Service Engineer:**
* ** Installation & Qualification** – Install instruments and perform installation and operational qualifications to ensure proper function.
* ** Failure Diagnosis & Troubleshooting** – Investigate and diagnose failures in laboratory instruments and equipment, performing necessary repairs.
* ** Preventative Maintenance & Calibration** – Maintain a program for preventative maintenance (PM) and calibration to ensure equipment operates within specifications.
* ** Documentation & Compliance** – Complete and submit accurate service records, ensuring compliance with OSHA, ISO, and FDA regulations. Ensure all work and documentation follow GMP and GDP guidelines.
* ** Process Improvement & SOPs -
- ** Write and review Standard Operating Procedures (SOPs) to enhance calibration and maintenance processes.
* Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
* Support and comply with the company’s Quality Management System policies and procedures.
* Maintain regular and reliable attendance.
* Ability to act with an inclusion mindset and model these behaviors for the organization.
* Ability to work designated schedule.
* Ability to work nights and/or weekends (, as needed).
* Ability…