Robotics Field Service Engineer Madison, WI

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.

Built upon deep expertise in robotics and manufacturing, our unique full service automation solutions combine the best automation technology, software, and analysis tools for manufacturers with best in class uptime, support, and maintenance services. We are creating a new era of supercharged efficiency and competitiveness for US manufacturers.

As the world faces growing pressure from tariffs, rising costs, and labor shortages, Formic is uniquely positioned as the industry leading solution to overcome these challenges. Fueled by our vision for a re‑industrialized domestic supply chain, everything we do is aimed at growing “Made in America” products. And we’re growing fast - achieving 7x growth in production hours YoY.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Lux Capital, Initialized Capital, Blackhorn Ventures, Mitsubishi HC Capital NA, and CEOs and founders of multiple Fortune 50 companies.

About the Production Optimization Team:

The Production Optimization team is responsible for delivering uptime, performance, and insight across Formic's nationwide fleet of robotic systems. This team is deeply technical and customer‑facing—at the intersection of automation engineering, field service, and business impact.

The Robotics Field Service Engineer (FSE) plays a critical role in this mission. You will diagnose issues, perform maintenance, monitor systems, and interact with customers to ensure optimal performance. You’ll work hands‑on with equipment from OEMs like Fanuc, Yaskawa, ABB, Universal Robots, and others across food, packaging, CPG, and logistics environments.

What You’ll Do:

Field Service and Support

• Perform preventative, corrective, and predictive maintenance for robotic manufacturing cells
• Respond to alarms or escalations (remote or on‑site), diagnosing and resolving issues in accordance with customer ASA (agreed service agreements)
• Provide on‑site production support and informal training to operators and technicians
• Use CMMS tools (e.g. Maintain
  
  X) to log and track all field activity, asset status, and spare parts needs
• Coordinate self, vendors, and partners for in‑field support—including scheduling and customer alignment
• Maintain a clean, safe work environment and ensure compliance with OSHA and Formic safety standards

Monitoring, Documentation, and Insights

• Monitor system performance remotely via Formic dashboards (e.g., Grafana)
• Generate detailed service reports including issue, RCA (root cause analysis), resolution, and follow‑ups
• Feed real‑world system and customer insights back into Continuous Improvement and Customer Success teams
• Help identify systemic issues and opportunities to drive fleet‑wide maintenance reductions

Customer Interaction & Relationship Building

• Build trusted, professional relationships with plant managers, operators, and technicians
• Document and elevate feedback from the field to internal stakeholders for commercial or product consideration
• Support site onboarding by identifying key champions and mapping decision‑makers
• Represent Formic’s mission and values while on‑site with a customer‑first, solution‑oriented mindset
• Collaborate in RCA sessions, site audits, and Continuous Improvement initiatives
• Train and mentor junior field technicians as needed
• Continuously improve technical knowledge (robotics, controls, networking, pneumatics, packaging equipment)
• Maintain required safety, Lockout / Tagout (LOTO), and forklift certifications
• Contribute to internal documentation, shared playbooks, and field service SOPs

What Makes You a Great Fit:

Required:

• 3+ years of hands‑on field service experience working on robotic or automation equipment
• Practical troubleshooting skills across electrical, mechanical, and PLC/robotic control systems
• Experience reading electrical schematics, wiring diagrams, and pneumatic drawings
• Strong familiarity with safety protocols, especially…