Global Application & Technical Service Leader – Health; B2B

Global Application & Technical Service Leader – Health (B2B)

Join to apply for the Global Application & Technical Service Leader – Health (B2B) role at IFF

Are you passionate about innovation that transforms everyday products into extraordinary experiences?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services:
Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

Health & Biosciences:
Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based out of our Madison, Wisconsin location. Be part of a creative, agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

• Lead global Application and Technical Service activities for Health B2B solutions.
• Drive development and optimization of probiotic formulations and delivery formats (capsules, sachets, functional foods).
• Oversee application lab operations from benchtop to pilot-scale production, including analytical testing and stability programs.
• Collaborate with manufacturing plants to ensure scalability and quality of finished formats.
• Provide technical support and training to customers, troubleshooting and guiding application feasibility.
• Partner with commercial teams to support product launches, customer engagement, and trade show concepts.
• Align global teams to share knowledge and accelerate new format development.
• Ensure compliance with regulatory requirements (EFSA, FDA) for probiotic applications.

• Advanced degree (MS or PhD) in Microbiology, Food Science, Biotechnology, or related field.
• 10+ years in Application, Product Development, or Technical Services within probiotics or functional ingredients.
• Proven global leadership experience managing cross-functional, multicultural teams.
• Strong track record in B2B; B2C experience is a plus.
• Deep knowledge of formulation technologies and delivery formats for probiotics.
• Solid understanding of probiotics, including benefits, cell physiology, and genomic traits.
• Experience in project management, budgeting, and resource allocation.
• Excellent interpersonal, presentation, and negotiation skills.

• Experience with other health actives (botanicals, vitamins/minerals, enzymes).
• Skilled in communicating science to both technical and non-technical audiences.
• Familiarity with global regulatory landscapes and emerging trends in probiotics.

• Opportunity to lead global innovation in health-focused solutions.
• Collaborative, multicultural work environment.
• Competitive compensation and benefits package.
• Professional development and career growth opportunities.
• Work on cutting-edge technologies impacting global health.

Mid-Senior level

Full-time

Research, Analyst, and Information Technology

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