Orchestral Luthier

About the Role

Heid Music is a music retailer that provides solutions that foster happy and developing musicians. Our Luthiers take pride in providing BRAVO customer service by performing high quality repairs and maintenance on orchestral instruments to musicians of all levels.

• Perform repairs and maintenance on orchestral string instruments (violin, viola, bass, cello) for rental inventory, school accounts, and store customers.
• Preparing instruments for repair, utilizing Point of Sale (POS) for repair, inventory, and customer information.
• Support working partnerships with area schools and Directors.
• Assist customers with repair needs and general inquiries.
• Estimate repairs in a timely manner.
• Maintain technical knowledge on tools and techniques.
• Order repair parts and supplies as necessary.
• Maintain safe, clean and efficient working conditions.

Heid Music’s instrument repair area is located within the retail store with a craftsmanship-focused environment. The designated space is equipped with open workstations and bright task lighting for precision repairs. Instrument Repair Technicians and Luthiers work both independently and collaboratively in a moderately busy retail atmosphere, where safety and professionalism are prioritized. Luthiers may consult directly with customers at times to assess repair needs, provide estimates, and explain service options.

Qualified candidates must have two years of orchestral stringed instrument repair and set up experience in a high-volume shop; completion of an accredited instrument repair program is preferred.

Working at Heid Music is more than a job; it’s an ensemble of professionals working together providing BRAVO service for the love of music. Join us and shape the future of musical excellence together!

Heid Music is an Equal Opportunity Employer